RETURN & EXCHANGE POLICY | SISSICOSMETICNIE

Effective Date: February 21, 2025

At SISSICOSMETICNIE, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your jewelry purchase, we offer a hassle-free return and exchange policy. Please read the terms below carefully before initiating a return or exchange.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges under the following conditions:

  • The request must be made within 30 days of the purchase date.
  • The item must be unused, unworn, and in its original packaging, including all jewelry boxes, certificates, and tags.
  • The item must be free from damage, scratches, or any signs of wear caused by the customer.
  • Custom-made, personalized, or engraved jewelry cannot be returned or exchanged unless defective.
  • Earrings cannot be returned due to hygiene reasons unless defective or damaged upon arrival.
  • Items marked as “Final Sale” or Clearance are non-refundable unless they arrive damaged or incorrect.

2. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, follow these steps:

  • Step 1: Contact our customer support at info@sissicosmeticnie.com with your order number, product details, and reason for return or exchange.
  • Step 2: Our team will review your request and provide a return authorization number and shipping instructions.
  • Step 3: Securely pack the item in its original packaging and ship it to the provided return address.
  • Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. REFUND POLICY

Once your return is approved, a refund will be issued to the original payment method. Refund details:

  • Credit/Debit Card Payments: Refunds typically take 5-10 business days to appear in your account, depending on your bank.
  • PayPal Payments: Refunds are processed within 3-5 business days.
  • Store Credit: If preferred, we can issue store credit for future purchases.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.

4. EXCHANGE POLICY

  • If you need to exchange an item for a different size, style, or color, follow the return request process above.
  • Once we receive and approve the returned item, we will ship the replacement at no extra cost for domestic orders.
  • International customers may be required to cover additional shipping charges.

5. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs, at no extra charge.

6. ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

For hygiene, quality control, and customization reasons, the following items cannot be returned or exchanged:

  • Earrings (for hygiene reasons, unless defective upon arrival).
  • Custom-made or personalized jewelry (including engraved rings, name necklaces, and bespoke designs).
  • Used or damaged jewelry due to improper handling.
  • Gift cards and digital purchases.
  • Final Sale or Clearance items.

7. LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days, please:

  • Check your bank or PayPal account for pending transactions.
  • Contact your bank or credit card provider, as processing times may vary.
  • Reach out to our customer service team at info@sissicosmeticnie.com for assistance.

8. RETURN SHIPPING ADDRESS & CUSTOMER SUPPORT

For return or exchange inquiries, please contact us:

📍 Address: 3140 Newton St, Torrance, California
📞 Phone: (310) 530-1653
📧 Email: info@sissicosmeticnie.com
🌐 Website: https://sissicosmeticnie.com

Thank you for shopping with SISSICOSMETICNIE. We are dedicated to providing luxurious jewelry and exceptional customer service!